frequently asked questions
Answers to Your Most Common Questions
Have questions about how we work? We’ve got you covered. Explore our most frequently asked questions to better understand our process, pricing, and services.
Nearshore Staffing
Nearshore Staffing gives you access to top-tier talent based in Latin America, working full-time or part-time in U.S.-aligned time zones. We handle sourcing, payroll, and support—so you get skilled team members without the overhead.
We help companies build nearshore teams in:
- Customer Service (Tier I & II)
- Inbound & Outbound Sales
- Retention & Customer Experience
- Admin & Executive Assistants
- Graphic Design & Branding
- Marketing Support & Copywriting
- Architecture & 3D Rendering
- Bilingual Interpreting & Back-Office Ops
Yes. We offer flexible part-time staffing solutions for early-stage teams, seasonal volume, or shared workload models.
Our fixed rate includes: candidate sourcing, screening, onboarding, payroll, benefits, compliance, and ongoing performance check-ins.
Yes. Many clients build full departments with us, starting with 1–2 hires and scaling from there.
Yes. A 30-day notice is standard for any role adjustments, helping prevent operational disruption and maintaining team morale. However, exceptions may apply in urgent or critical scenarios. We’ll always evaluate context and work with you to manage transitions effectively.
Yes. You can either provide your own equipment (we’ll handle delivery and retrieval) or let us manage the setup. Equipment setup fees may apply if specialized hardware is required.
Contingency Recruiting
Contingency Recruiting is a performance-based hiring service where we find top talent and you only pay if you hire. It’s perfect for urgent, high-impact, or hard-to-fill roles.
We support both technical and non-technical roles across departments such as sales, marketing, operations, software development, customer success, IT, and executive support—adapting to your growth stage and internal structure.
We charge 15% of the candidate’s first-year salary. This is paid in two parts: 50% upon hire, and 50% after 90 days, once the candidate successfully completes their probation.
Yes. All contingency hires include a 90-day replacement guarantee in case the role isn’t the right fit.
We specialize in hard-to-fill positions. Our sourcing strategy and network reach help uncover high-quality candidates most teams miss.
For staffing: yes. For contingency, we support both nearshore and onshore (U.S. or Canada-based) hires, depending on client needs.
Process & Workflow
Just book a discovery call. Once we align on your hiring needs, we’ll begin sourcing, and you’ll start receiving qualified candidates within 5–7 business days.
Most placements are made in 2–6 weeks, depending on the role, seniority, and responsiveness during the interview process.
We send candidates in focused batches of 3–5 qualified profiles per role. Each one is carefully vetted to match your criteria and ready for review or interview.
Yes. We can mirror your interview structure or help design one if you’re starting from scratch.
Yes. We support onboarding for nearshore hires and coordinate start dates, document collection, and pre-start setup for all placements.
Absolutely. We offer consultative hiring strategy support to help you prioritize roles based on stage, budget, and team structure.
Talent Quality & Fit
We assess hard skills, communication, English fluency, experience level, professionalism, and values alignment through structured interviews and scenario-based assessments.
Across Latin America—including countries with strong English skills and cultural alignment like Honduras, Colombia, Mexico, Argentina, and Guatemala.
Yes. All candidates are screened for English proficiency. We can also support roles requiring French, Portuguese, or German.
We prioritize cultural and team alignment. We look at work ethic, communication style, and learning mindset—ensuring the hire fits into your mission, not just your team structure.
Yes. We match role requirements to the right level of experience—from entry-level talent to leadership-level hires.
Absolutely. You make the final call. We simply deliver top-quality, pre-qualified candidates to choose from.
Pricing & Engagement
Our Nearshore Staffing is billed at a fixed monthly rate per contractor. Contingency Recruiting is billed at 15% of salary. No hidden fees.
There are no setup fees unless you require custom equipment or a technical setup. If you provide your own gear, we’ll handle delivery and recovery.
Yes. All nearshore contractors receive full benefits as part of their compensation. These are included in the fixed price.
Yes. We follow all major U.S. holidays unless your business requires coverage. We’ll coordinate ahead of time to ensure smooth planning.
Yes. We’ll always discuss adjustments transparently if role complexity, language level, or experience requirements change significantly.
You can scale up anytime—whether that means adding part-time or full-time talent. If you need to scale down, we require a 30-day notice to ensure operational continuity and team morale aren’t compromised.
For staffing, we invoice monthly. For contingency, the first 50% is due on hire and the final 50% after 90 days of employment.
Talent Quality & Fit
We assess hard skills, communication, English fluency, experience level, professionalism, and values alignment through structured interviews and scenario-based assessments.
Across Latin America—including countries with strong English skills and cultural alignment like Honduras, Colombia, Mexico, Argentina, and Guatemala.
Yes. All candidates are screened for English proficiency. We can also support roles requiring French, Portuguese, or German.
We prioritize cultural and team alignment. We look at work ethic, communication style, and learning mindset—ensuring the hire fits into your mission, not just your team structure.
Yes. We match role requirements to the right level of experience—from entry-level talent to leadership-level hires.
Absolutely. You make the final call. We simply deliver top-quality, pre-qualified candidates to choose from.
Pricing & Engagement
Our Nearshore Staffing is billed at a fixed monthly rate per contractor. Contingency Recruiting is billed at 15% of salary. No hidden fees.
There are no setup fees unless you require custom equipment or a technical setup. If you provide your own gear, we’ll handle delivery and recovery.
Yes. All nearshore contractors receive full benefits as part of their compensation. These are included in the fixed price.
Yes. We follow all major U.S. holidays unless your business requires coverage. We’ll coordinate ahead of time to ensure smooth planning.
Yes. We’ll always discuss adjustments transparently if role complexity, language level, or experience requirements change significantly.
You can scale up anytime—whether that means adding part-time or full-time talent. If you need to scale down, we require a 30-day notice to ensure operational continuity and team morale aren’t compromised.
For staffing, we invoice monthly. For contingency, the first 50% is due on hire and the final 50% after 90 days of employment.
Partnership & Support
You’ll be supported by a dedicated hiring partner for day-to-day collaboration, and have direct access to Rafael, our founder, for strategic guidance and alignment.
We provide weekly status updates via email or Slack, plus check-ins and real-time alerts when candidates are ready to review.
Yes. Many clients start with part-time hires and expand to full-time as their needs grow. Others run hybrid teams with a mix of both.
Absolutely. We often help clients staff nearshore roles and simultaneously recruit local hires in North America.
Yes. We provide ongoing performance support, feedback collection, and intervention when needed to maintain engagement and results.
Yes. We can implement or integrate time tracking and performance tools based on your preferences.
We partner best with founders, ops leaders, and hiring managers at fast-growing companies that value agility, transparency, and collaboration.
We currently serve U.S. and Canada-based companies only.
